Returns policy

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied, we will be happy to offer a refund, exchange or replacement on goods returned to us within 30 days of your receipt of goods, provided they are in their original, unopened and unused condition.

Please note that we cannot offer refunds or exchanges on any opened cosmetic product due to hygiene considerations or vouchers purchased as these are not redeemable for a cash value. Your statutory rights are not affected.

Goods should be returned in their original packaging to:

Returns Department
CMB Total Image Ltd
9 Priory Lane

In all instances please call us before returning a parcel to obtain authority +44(0)1772 750052

Please remember to get a proof of posting certificate from the Post Office and retain this for reference.

We will not accept returns after 30 days from receipt and will not accept returns of goods that have been opened or worn or where any original labels are no longer intact. We will check all items thoroughly before sending each order and we suggest customers check each item before opening or removing any original labels.

Refunds will be actioned via Stripe for the purchase within 7 working days of us receiving the returned items. The refund will include the full value of the items returned including VAT (if applicable) but excluding postage charges. Your statutory rights are not affected.